The Social Network - Play by the Rules



Image via Tom Fishburne: Marketoonist

Every brand, big or small is jumping on the social media wagon thinking it to be the solution to all their problems. What they sometimes forget is that it's not the media which holds the key to great branding, it is how they use that media.

This pic depicts a facebook page for a brand (the cartoon is by Tom Fishburne) and brilliantly sums up the problem that brands high on social media face today. Why should I "like" a page and get updates on my feed if the brand had nothing to offer other than talk about how great it is? Wouldn't you hide the feeds or even block a real person like that?

Right from the start of print ads, engaging the consumer was the most viable part of any campaign and it hasn't changed since then. Brands should find a way to promote themselves not just by bragging about benefits but also offer an incentive to the consumer to make sure she interacts with the brand via the facebook page. Remember that the entire web is vying for her attention and each brand is just a click away!

Social media has done much to humanize brands, more than we ever thought possible. So if your brand was a person and his benefits were say like personal attributes, try building a personality people genuinely like.

1. Don't be shy, rude or boastful.
2. Treat your facebook fans like friends.
3. Be accessible.
4. Have a sense of humor.
5. Share. Don't just dump information.

Talking Rainbows, Boulders and Trees

Click on image to enlarge. Source: popsop.com

"High fructose corn syrup" is the new ingredient to watch out for. Move over "trans fat". It's fructose that we hate now. Food and drink labels all over the nation are being scanned for the F-word.

According to onenews.com "People are concerned that high fructose corn syrup is more harmful or more likely to cause obesity than sugar, perceptions for which there is little scientific evidence. The shift has caused a slump in soft drink sales and a rise in sales of juices and teas, which are perceived as healthier than soda. The nation's makers of high fructose corn syrup are even asking the government if they can start referring to the sweetener as "corn sugar" to change perceptions."

Fighting the sudden decrease in demand, PepsiCo's Sierra Mist Natural (lemon-lime soda) is floating a new campaign consisting of TV, print, digital, radio and OOH. A little bird tells me the budget is 4x the quarterly spend. They
have added "natural" to the name and also modified the packaging design. All fine strategies.

Soda ads usually go for humor, hot models/celebs, computer graphics etc. Sierra Mist Natural's campaign is unlike anything you have seen before. They feature talking boulders, trees and rainbows for starters.You can view some of their ads at popsop.com. It's funny and interesting till you reach the tagline - "The soda nature would drink, if nature drank soda." Wait a second, what?

What does that even mean? This is a case of a good product, good execution and plenty of advertising dollars being overpowered by a kooky tagline bordering plain stupid. I don't know how it will impact sales, but as far as creativity goes, it could have been so much better.

Trashing Toronto: Bad Idea but Good Publicity

Recently an ad campaign for Niagara Falls has been causing quite a stir in Canada. In brief, here's what it's all about (via CBC News)
"The Niagara Parks Commission is coming under fire for an ad campaign that portrays Toronto as a city riddled with noise, crime and gridlock. The commission is running four television ads and eight online videos in a campaign that calls on people to leave the stress of the Ontario capital behind and drive to nearby Niagara. The ad has already earned rebukes from Tourism Toronto, as well as a city councillor, Joe Pantalone, who has asked that the campaign be discontinued. The Niagara Parks Commission has said the campaign was meant to be light-hearted and not intended to offend anyone."

I have one of the videos embedded above for you'll to see. Obviously, the more feathers this seemingly innocent ad campaign ruffles, the more media exposure it will garner for Niagara Parks. At the same time, on a more subtle tone, the more people stand up to defend Toronto and rave about its good points, the better it gets for the city right? Win-win I say.

And on a side-note, I have been to the Niagara Parks and found it to be unbelievably crowded on both sides of the border and would never go there again. Toronto, on the other hand is a big city and like every big city in the world has its own advantages and disadvantages so trashing it seems kind of immature and silly even for the sake of some hard-to-come-by publicity.

Take Charge

O&M does it again. Creativity at its best. The latest from American Express basic charge card, after a hiatus of 7 years is captivating yet simple. The tagline "Don't Take Chances. Take Charge" urges customers to take responsibility for their spending with a lightness of spirit that is hard to ignore. Although the benefits mentioned in the commercial is a huge plus, the charge card in question requires the balance to be paid in full each month. Given the economic turmoil of the past year, am not surprised.

According to Forbes, "The number of credit cards issued this year has decreased 39%, causing further concern for card companies already dealing with financial setbacks. AmEx's second-quarter revenue, reported in late July, dropped 18% to $6.09 billion and profits plunged 48%."

Keeping the above in mind, this campaign is a hands-down winner. It not only encourages consumers to get credit cards and buy stuff (which by the way is great for the economy), but also manages to remind them to be sensible about it. Few campaigns can say it all...and still make us smile. This one sure does.

Progress is Beautiful

Created by San Francisco-based Venables Bell & Partners

I know how this Audi Ad is dangerous if imitated, breaks all traffic rules and generally makes no sense. But I am not here to judge or over analyze till all the fun is gone. Now and then, I simply love the thrill of a car chase and nobody does it better than the transporter himself. Aired during this year's Superbowl, this commercial shows Jason Statham behind the wheel of an Audi A6.

Last year's Superbowl had Audi do a parody of the famous "horse head in bed" scene from The Godfather. According to the NewYork Post, "Audi says the ad scored well with dealers and helped traffic to its Web site jump almost 200 percent. It reported a 7 percent decrease in sales in 2008, although that was far better than most of its competitors. At the same time, Audi saw its US market share rise slightly, from 0.7 percent to 0.6 percent."

After a gap of two decades, returning to the Superbowl circuit in 2008 seems to have turned out well for the car company. So this year, Audi has increased its marketing budget by almost 20 percent and again targeted the big daddy of media spends. Post Superbowl 2009, American audiences are being shown shorter versions of the 60 seconder.

With most car companies talking directly to the consumer about savings and assurance programs, Audi's tone and style is like a breath of fresh air.

Sometimes it pays to be different. The recession will not last forever. Meanwhile, let's just sit back and enjoy the ride.

Geico Gecko - a strategy which makes sense

When a green reptile, friendly or otherwise, tries to influence your decision about something as major as car-insurance, you may not take him seriously. But over the years, the Geico Gecko has done just the opposite and has grown to become the third-largest personal auto insurer in the US. The lizard struck the right chord with the target demo, so much so, that it was voted America's favorite advertising icon in 2005.

The campaign scored on brand recall. What could be more recognizable than a bright green lizard talking jauntily with a distinctly British accent?

But now the stakes are higher. There are financially unstable companies all round. Which is why Geico's longtime agency, the Martin Agency (part of the Interpublic Group of Companies), has unleashed a secret weapon that can make a great impact in today's market. The latest campaign is all about how Geico is owned by none other than Berkshire Hathaway. And yes, the brand message makes ample use of Mr Warren Buffet himself.

From the New York Times of Feb 18, 2009: According to Ted Ward, vice president for marketing at Geico - “The strategy for this is driven by the need to emphasize to people there’s a way to save money without risking anything...by hitting stability, trust, the right things to be talking about in this environment."

"It becomes a little more interesting that we’re a piece of this really, really solid company,” he added, referring to Berkshire Hathaway. “There are not many triple-A-rated companies left in the world; it doesn’t hurt we’re one of them.”"

What also doesn't hurt is the Geico Gecko's confident persona, which is why it is far more acceptable than any other campaign clouded by financial worries. I mean, how can anyone not smile at a talking lizard spouting financial wisdom wearing no pants or even a suit for that matter? A point made in some of its recent ads, albeit in a tongue-in-cheek manner. In one spot, the Geico Gecko is given a tiny suit coz' "Looking a bit more businesslike might help."

The recent strategy to incude the Buffet name is one of the many moves of this insurance giant, most of which have served it well. What also helps Geico is that it delivers on its promises. I know because I use it. Finally, it is all about the product. But advertising when done right can breathe life into a good product and make it a brand to reckon with. Advertising will not create a brand benefit, it will simply convey it to the right audience, effectively. On the other hand, as William Bernbach said "A great ad campaign will make a bad product fail faster. It will get more people to know it's bad."

If you are in the mood for a laugh, check out two of the spots at

http://video.nytimes.com/video/2009/02/18/multimedia/1194837929655/geico-gecko-fancy-a-crisp-.html

http://video.nytimes.com/video/2009/02/18/multimedia/1194837929236/a-trust-exercise-for-the-geico-gecko.html